| Deposit and Cancellation Information |
Payment Policy
A deposit of one night is required to guarantee your reservation.
Payment will be made within 24 hours after booking.
The remaining balance will be paid to the hotel upon check-in.
Check-in and Check-out
- Check-in is from 3 pm (15h)
- Check-out is until 11 am (11h)
Cancellation and No Show Policy
All cancellations shall be notified in writing.
The following cancellation fees shall apply:
- Bookings canceled 14 days or more before the scheduled arrival date at the Resort: No penalty
- Bookings canceled between 14 days and 24 hours before the scheduled day of arrival at the Resort: A 1-night cancellation fee at contract rate plus applicable taxes
- Bookings canceled less than 24 hours before the scheduled arrival date at the resort or during the stay will be charged in full. There will be no refunds for stays shorter than planned.
- Travel insurance is highly recommended
No Show & Reduced Stays:
- The full stay plus applicable taxes and arrival boat transfers will be charged
- There will be no refund (for unused nights) in the case of no-show guests arriving on unscheduled dates and undertaking a shorter stay than scheduled
- Travel insurance is highly recommended
Rates include:
VAT: 5%
RPT: 4,9%
Service Charge: 5%
Rates do not include:
City Tax: 200 xpf per person, per night, payable on check-out.
Refund Policy
No refund will be made for whole or partial stay components confirmed and not utilized after arrival at the Resort. Should cancellation be the fact of Le Taha'a by Pearl Resorts, guests will be accommodated by Le Taha'a by Pearl Resorts, at the resort’s expense, in equivalent properties available (this shall not exceed the total amount of the stay paid by the guests).
Force Majeure
If for any reason beyond its control, the Resort is unable to perform any obligation within this agreement and such failure is caused by (and not limited to) acts of God or war, strikes, fire, Government regulations, disaster, civil disorder, curtailment of transportation facilities or any other extraordinary occurrences making it illegal or impossible to provide service, such non-performance is excused and the Resort may terminate reservations without any further liability.
Boat Transfers
Boat transfers are available only from and to Raiatea Uturoa Airport (RFP). These are charged per person, each way. Children under 3 years old are free of charge. Please inform Le Taha'a by Pearl Resorts in advance if you want to use this service, using the contact details found on the booking confirmation.
Children Policy
Children policy is applicable for any new reservation:
- Up to 12 years old, children sharing their parents’ suite or villa stay free, in respect to existing bedding configuration and meals are charged in supplement from kids’ menu or à la carte; Beverages are not included, and regular rates shall apply if children eat à la carte.
- From 3 to 12 years old, boat transfers are charged in supplement.
- Under 3 years old, boat transfers are free of charge.
- From 13 years old, Adult’s conditions apply.
Festive Season Dinners
Please note that there are compulsory dinners on 24 December and 31 December, which will be billed to you as a supplement to your room rate. For more information, please contact the property using the contact details found on the booking confirmation.
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